Here are details for returns and refunds of good purchased from us via this website or by telephone.
If you decide that you want to cancel an order please contact us as soon as possible and we will stop the dispatch if it has not yet left our warehouse.
You have 14 days to tell us you want to cancel an order, however we aim to process and dispatch orders in the shortest time frame (usually just a couple of days), so please let us know as soon as you can.
If you contact us before the items have been shipped we will issue a full refund.
However, if the order has already been dispatched before you contact us to cancel, the following Returns Policy applies and a refund will be issued once we have received the items back from you.
The return postage is at your expense when you decide to cancel an order.
If you wish to return any unwanted items please contact us within 14 days of receiving your delivery to notify us of what you will be returning.
Please then post the goods back to us within 14 days of notifying us of the return. Post the goods to the address on the invoice received in the delivery.
Items are returned at your expense.
Please ensure you look after the goods whilst they are in your possession (your 'duty of care'). Take care when packing up the goods for the return post, so they are not damaged in transit.
Wherever possible please return all of the original packaging with the goods.
You may wish to use a tracked postal service to return the items, as we cannot be responsible for items lost in the post when being returned.
Please ensure you include a note with your name and contact details, or a copy of the invoice, in any returned parcel so not to cause any delays in dealing with your return.
Once we receive the returned goods we will check them and will offer you the choice of choosing alternative items or you may have a full refund.
Where alternative items are of a different value to the returned goods we will collect the additional payment or issue a partial refund equal to the difference from the original cost.
We will issue refunds within a maximum of 14 days of receiving the goods into our warehouse, although this usually happens within a couple of days.
Items Delivered Damaged or Faulty:
Should any items arrive to you damaged or faulty goods please contact us within 14 days and we will exchange the items, or if you prefer, you will be offered a full refund.
We reserve the right to request photographic evidence of damaged items.
If we require the faulty or damaged item to be returned to us we will cover the cost of the return post.
We do not always require faulty or damaged goods to be returned – but please do not dispose of any item until we have informed you how to proceed.
Items Returned to Us by the Delivery Service Provider as Un-Deliverable:
If any item(s) is returned to us by the delivery service because it cannot be delivered to the address supplied, or other such reason deemed reasonable by the delivery service provider that required the goods to be returned to us, (for example: the addressee failed to collect the goods from the depot after an extended time period) then if after all reasonable effort has been made by us to get the goods delivered to the customer, we will refund the original value of the sale, less the value of postage charged on the sale (i.e. we will only refund the value of the goods and not the postage originally charged, to cover the cost incurred in making the original dispatch).
If you ever have any questions regarding the return or refund of any purchase please do not hesitate to contact us and we will be happy to help you.